1. Payment and refunds
Allcognix AI Technologies Pvt Limited gives you access to Atelier the moment you pay — the canvas, the editor, your credit allowance and full-resolution export all unlock immediately. Because the product is delivered at once and credits can be spent straight away, payments are final.
That is the rule, not a wall. If something went wrong with your purchase — a duplicate charge, a plan you never meant to buy, credits that failed to arrive — write to us and we will put it right.
2. Cancelling a subscription
You can cancel at any time from your account. After you cancel:
- Your subscription stops renewing — you are not charged again
- You keep full access until the end of the period you have already paid for
- Any remaining credits stay usable through the end of that period
To cancel:
- Open Account Settings
- Go to Subscription & billing
- Choose Cancel subscription
3. What happens to your work
Cancelling does not delete anything. Your files stay in your account and remain editable and exportable on the free plan — only new AI generations pause once your credits run out.
When the paid period ends you can resubscribe or pick a different plan at any time, and pick up exactly where you left off.
4. Need help?
If you have a question about billing, a charge you do not recognise, or cancelling your plan, write to support@allcognix.com with your account email and we will sort it out. See also our Terms of Service and Privacy Policy.
Questions about this document?
Write to support@allcognix.com and a person will answer — include your account email so we can find you quickly.